Among a batch of software based programs available to be outsourced on the initiation of retail pharmacists from around the country are no less than three. These are the ivr systems for pharmacy shop use, cloud-based backup and customized outsourcing from the related service providers. In the event, leading interactive voice response service providers like ATEB, Telemanager and Vow are being utilized.
The software based services are of course, of benefit to the retail pharmacy’s customers. Through these links, customers can request prescribed refills via phone, email or text communications with relative ease. The moment a patient requests her refill; the outsourced service provider notifies the retail pharmacist almost immediately. This request is added into a queue for fast and easy processing.
The pharmacy IVR system is also automated. Both customers and retailers need do little, except respond to the quick reminders and notifications being sent to them. This system helps the retail pharmacy maximize its income stream, increase its productivity rates and its efficiencies of purpose. Adherence to patients’ requirements and outcomes are also improved as a result. Time and money is saved when the cloud-based system does automatic backups to secure, encrypted and HIPAA compliant servers.
Retail pharmacies are being given detailed email notifications as part of the backup processes. This keeps the store owners up to date on the status of their data. And in the event of unforeseen events, retail pharmacists enjoy peace of mind in knowing that their data has been backed up securely on a regular basis. Customized systems integrations allow retail pharmacists to better manage the high costs associated with the source, supply and administration of prescribed medications.
So far so good. These were just some of the highlights of available systems integrations for pharmaceutical retailers.